At Flyn Enterprise Pvt. Ltd. (“Flyn”, “Company”, “we”, “our”, or “us”), we are committed to delivering premium-quality repeat print fabrics and ensuring a transparent, reliable, and professional purchasing experience for every customer. We carefully inspect all products before dispatch to ensure they meet our quality standards.
As our products are primarily supplied for commercial, wholesale, and manufacturing purposes, customers are encouraged to carefully review product specifications, fabric compositions, quantities, colours, and other relevant details before confirming their orders.
This Return, Replacement & Refund Policy explains the circumstances under which return, replacement, or refund requests may be considered.
By placing an order with Flyn Enterprise Pvt. Ltd., you acknowledge that you have read, understood, and agreed to the terms of this Policy.
1. Eligibility for Returns
We understand that there may be exceptional circumstances where a customer may need to request a return.
A return request may be considered only if:
➡️An incorrect product has been delivered.
➡️The delivered product contains a verified manufacturing defect.
➡️The quantity supplied materially differs from the confirmed order.
➡️The shipment has suffered visible damage during transit and such damage is reported within the prescribed timeline.
Return requests must be submitted within 48 hours from the date of delivery.
Any requests received after this period may not be eligible for consideration.
2. Conditions for Return
To qualify for a return, the product must:
➡️Remain unused and unprocessed.
➡️Be in its original condition.
➡️Be returned in its original packaging.
➡️Include all labels, tags, packing materials, invoices, and supporting documentation supplied with the shipment.
➡️Not have been stitched, washed, dyed, printed, altered, cut, processed, or modified in any manner.
Flyn Enterprise reserves the right to reject any return request if the returned products fail to satisfy these conditions.
3. Non-Returnable Products
For operational and quality reasons, the following products are generally not eligible for return, replacement, or refund:
➡️Custom repeat print designs.
➡️Customized production orders.
➡️Cut fabric.
➡️Fabric processed or altered by the customer.
➡️Products manufactured specifically according to customer requirements.
➡️Clearance or promotional products.
➡️Products damaged due to improper handling or storage after delivery.
➡️Orders accepted without inspection and reported beyond the specified return period.
Any exception shall remain solely at the discretion of Flyn Enterprise Pvt. Ltd.
4. Return Request Procedure
Customers wishing to initiate a return should contact our customer support team through the communication channels provided on the Contact Us page of our Website.
To facilitate prompt evaluation, customers may be requested to provide:
➡️Order number or invoice details.
➡️Product details.
➡️Description of the issue.
➡️Photographs of the product.
➡️Videos (where applicable).
➡️Images of the packaging.
➡️Any other supporting information reasonably required for assessment.
Submission of a return request does not automatically guarantee approval.
5. Inspection & Approval
Upon receiving a return request, our quality assurance team will carefully review the information provided.
Where necessary, additional clarification or documentation may be requested.
If the request is found to be eligible, suitable arrangements for product return or pickup will be coordinated, subject to logistics availability.
After the returned goods are received, they will undergo a detailed inspection to verify compliance with this Policy.
The final decision regarding acceptance of any return shall rest solely with Flyn Enterprise Pvt. Ltd.
6. Replacement Policy
Where a return request is approved, Flyn Enterprise may, at its discretion:
➡️Replace the defective or incorrect product.
➡️Supply the missing quantity.
➡️Provide an alternative product of equivalent value.
➡️Issue a refund where replacement is not commercially feasible.
The method of resolution shall depend upon product availability, nature of the issue, and operational feasibility.
7. Refund Policy
Approved refunds will generally be processed within 5 to 7 business days after successful inspection and approval of the returned products.
Refunds will ordinarily be made through the original mode of payment used for the purchase wherever reasonably possible.
However, in certain circumstances, Flyn Enterprise reserves the right to process refunds through an alternative payment method mutually agreed upon with the customer.
Actual credit timelines may vary depending upon:
➡️Banking institutions.
➡️Payment gateways.
➡️Credit card issuers.
➡️Financial service providers.
Flyn Enterprise shall not be responsible for delays caused by third-party payment processors or banking institutions.
8. Shipping Charges
Unless otherwise agreed in writing:
➡️Original shipping charges are non-refundable.
➡️Return shipping costs may be borne by the customer unless the return is due to an error attributable to Flyn Enterprise.
➡️Additional logistics expenses arising from customer-related issues may also be recoverable from the customer.
9. Fraudulent or Misuse of Returns
Flyn Enterprise Pvt. Ltd. reserves the right to reject any return, replacement, or refund request if there is reasonable evidence of:
➡️Fraudulent activity.
➡️Misrepresentation of facts.
➡️Repeated misuse of the return process.
➡️Deliberate product damage.
➡️Submission of false claims.
➡️Violation of these Terms.
➡️Any attempt to obtain an unfair commercial advantage.
Where necessary, appropriate legal action may also be initiated.
10. Limitation of Liability
Flyn Enterprise shall not be liable for:
➡️Customer dissatisfaction arising from incorrect product selection.
➡️Minor colour variations due to screen settings or dye lots.
➡️Variations inherent to textile manufacturing processes.
➡️Damage caused after delivery.
➡️Incorrect handling, washing, stitching, dyeing, printing, embroidery, or processing performed by customers or third parties.
Customers are strongly encouraged to request fabric samples before placing large commercial or production orders.
11. Contact & Assistance
If you have any questions regarding this Return, Replacement & Refund Policy or require assistance regarding an order, our customer support team will be happy to assist you.
Customers may contact us through the communication channels available on the Contact Us page of our Website.
We are committed to reviewing all genuine requests fairly, transparently, and within a reasonable timeframe.
12. Changes to this Policy
Flyn Enterprise Pvt. Ltd. reserves the right to amend, modify, or update this Return, Replacement & Refund Policy at any time without prior notice.
The latest version will always be available on our Website.
Continued use of our Website or purchase of our products after any revision constitutes acceptance of the updated Policy.
