At Flyn Enterprise Pvt. Ltd., customer satisfaction is one of our highest priorities. We strive to deliver premium repeat print fabrics, dependable service, and a seamless business experience. However, if you have any concerns, complaints, or grievances regarding our products, services, website, or customer support, we encourage you to bring them to our attention so that we may resolve them promptly and fairly.
1. Raising a Concern
If you experience any issue relating to your enquiry, quotation, order, delivery, payment, or any other service provided by Flyn Enterprise Pvt. Ltd., you may contact our Customer Support Team through any of the following channels:
➡️Email
➡️Telephone
➡️WhatsApp Business
➡️Contact Us form available on our Website
Upon receiving your complaint, our team will acknowledge your concern and make every reasonable effort to investigate and provide an initial response within one (1) to two (2) business days.
2. Grievance Escalation
If your concern is not resolved to your satisfaction or requires further review, you may escalate the matter by writing to our Grievance Officer at:
Once an escalation is received, the matter will be reviewed by the appropriate department, and we will endeavour to provide a detailed resolution within two (2) business days from the date of escalation.
For complex matters requiring additional investigation or coordination with third parties, we will keep you informed about the progress and expected resolution timeline.
3. Resolution Process
Every grievance received by Flyn Enterprise Pvt. Ltd. is handled with fairness, confidentiality, and transparency.
Depending on the nature of the complaint, our resolution may include:
➡️Clarification regarding products or services.
➡️Correction of order-related errors.
➡️Replacement or return guidance (where applicable).
➡️Payment-related assistance.
➡️Technical support.
➡️Website-related assistance.
➡️Any other appropriate resolution permitted under our policies.
Our objective is to resolve all genuine grievances efficiently while maintaining the highest standards of customer service.
4. Legal Remedies
If you remain dissatisfied after completion of our internal grievance resolution process, you may pursue remedies available under applicable laws.
Any dispute arising from or relating to our products, services, Website, or this Grievance Redressal Policy shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, unless otherwise agreed in writing between the parties.
5. Contact Details
For any complaints, feedback, or grievances, please contact:
Flyn Enterprise Pvt. Ltd. 1109, 11th Floor, Lotus Link Square, D.N. Nagar, New Link Road, Andheri West, Mumbai – 400053 Maharashtra, India
